Before you send that reply
Keep the original notes beside the draft. Check what it says before you send it.
- Match names and numbers
Read names, amounts, quantities, and contact details against the original. Correct changed or invented details.
- Check dates and promises
Confirm dates, times, deadlines, and commitments. An update date is not a promised completion date.
- Trace the claims
Find support for each factual claim in your notes or a current, reliable source. Open and check any cited source.
- Leave missing facts open
If the source does not say, ask or leave a clear blank. Do not turn an unknown into a confident answer.
- Read as the recipient
Check the tone, request, and next step. Remove unnecessary private details and promises you cannot make.
- Make the sending decision
You decide whether the reply is ready. Get the appropriate person's review when the consequences call for it.
One thing I corrected, or still need to confirm:
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